Cancellations & Returns

Last updated: 9 November 2026

Requesting a return

Email return@fashionrerun.com within 7 days of receiving your order. Include your name, order number and reason for return. You can also submit a request through our return form.

You may request a return if an item is damaged or not as described. If an item is as described but is not right for you, credit card orders are eligible for a refund to the original payment method; Cash on Delivery (COD) orders receive store credit.

No refund or exchange on Halloween items. If a Halloween item arrives damaged or incorrect, contact us so we can review the issue.

Return condition and collection

Returned items must be in the same condition as received, with tags attached and proof of purchase. Once your return is approved, we will arrange collection and confirm the collection details with you.

You pay return shipping costs unless the item is damaged or incorrect. This applies to UAE and international returns.

Refunds and store credit

After we receive and approve your return, eligible refunds are processed to the original payment method. COD orders receive store credit only. Store credit is valid for 6 months from the date of issue. Refund processing by a payment provider may take additional time.

For returns of 3 or more items in the condition in which they were sold, an AED 3 per item re-shelving fee applies.

International duties and refused deliveries

Customers are responsible for applicable customs duties, import taxes and import charges. If an order is refused and returned to Fashion Rerun, return shipping costs are deducted from the eligible refund or store credit.

Cancellations

Contact customercare@fashionrerun.com to cancel before your order is out for delivery. If it has already been dispatched, contact us promptly; if delivery cannot be stopped, follow the return process above. Items worn or used after receipt cannot be returned as a change-of-mind cancellation. Claims about damaged or incorrect items are reviewed under this policy.