FAQ List

You must notify us immediately and we will arrange for the items to be picked up. If there is something missing, we will dispatch it to you immediately with no extra charge.
Yes. You must ensure you fill in the relevant parts of the form for this to be put into practice.
No, you can buy items without setting up an account, as a guest. However, it would be easier to set up an account as your details are stored on our database, and it would save you re-entering your information on subsequent shopping trips, on our site.
You can pay for your order using a credit or debit card. We accept cash on delivery within the UAE.
The stock of the items will be displayed on the website, by the items.
You will receive a confirmation email once your order has been successful.
You can track your order online, there will be a link sent to you via the confirmation email, once you have made a purchase.
In order to use a promotion code, you must type it in when you get to the checkout section. There will be a box for the code.
Your goods will be shipped using One Click or Time Express, and you will be able to track your order online.
The length of time it will take is dependent on your location. It will usually be shipped between 3-7 working days.
You must send an email, through the Contact Us section and indicate what you would like to do. Alternatively, there is a number you can call on our website.
You must send an email, through the Contact Us section and indicate what you would like to do. Alternatively, there is a number you can call on our website.
Yes, it is safe and there are protection policies in place to ensure your credit/debit card details remain private.
Absolutely. We ensure that all our customer information is kept private and is secure.
No, there is no minimum order value.
The delivery charges will be displayed on our website, when you purchase the item. They are dependent on the country you are in.
Please see Terms & Conditions.
You can cancel your order any time before your order is out for delivery. If you receive the item and wish to return it, please refer to our Returns Policy.
Please see Returns Policy.
We ship to all Emirates in the United Arab Emirates.
Our international deliveries include :
1. United States (US)
2. Philippines (PH)
3. United Kingdom (GB)
4. Germany (DE)
5. Russia (RU)
6. France (FR)
7. Netherlands (NL)
8. Saudi Arabia (SA)
9. Bahrain (BH)
10. Romania (RO)
11. Australia (AU)
12. Oman (OM)
13. Kuwait (KW)
14. India (IN)
15. New Zealand (NZ)