Cancellations & Returns

  • No refund or exchange on Halloween items.
  • You may refund an item within 7 days of receiving it, if you find it to be damaged or not as described on the website.
  • If your item is as described but you are unsatisfied with the product, you may exchange it for another item or receive a credit note for the value of the item. The item must be returned to us in the same condition as you received it, with the tags intact and proof of purchase.
  • In order to return the item you must contact us at return@fashionrerun.com within 3 days of receiving your item(s). Please indicate your name, order number and reason for return/exchange on the email. Freight to be paid by customer.
  • We will send a courier to collect the item(s) from you directly within 7 days of receiving the email. Courier charges will be billed to customer.
  • You are responsible for paying the return shipping costs unless the items were found to be damaged. Once we have received the items and have confirmed that they are in the same condition as sent to you, we will process your refund within 7 days. If you are entitled to a refund, we will reimburse the cost of the items minus the shipping costs.
  • If you are entitled to an exchange, you must indicate what item(s) you would like to exchange it for in the email, otherwise you will be issued a credit note for the value of the item, which will be valid for 60 days.
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